Our 100% money back guarantee return policy lasts a lifetime.
To complete your return, we require a receipt or proof of purchase. Send an email to support at shouldertherapyinstitute.org with subject line “return”.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support at shouldertherapyinstitute.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: PO 68693 Grand Rapids Michigan United States 49516.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.